Return & Refund Policy

 
Last Updated: April 16, 2026
 

At Bagswholesaler.com, we strive to deliver high-quality vintage and replica fashion handbags with great customer experience. This Return & Refund Policy clearly explains our rules for returns, exchanges, refunds and complaints. By placing an order on our website, you agree to this policy.

 

1. Return Eligibility & Time Limit

 
  • Customers may apply for return or exchange within 30 calendar days from the date of delivery.
  • All returned items must meet the following conditions:
    • Unused, unwashed, no scratches, no stains and no odor
    • Original packaging, tags, dust bags and accessories intact
    • No artificial damage, wear or modification
     
  • Final sale items, discounted clearance goods are non-returnable and non-refundable.
 

2. Valid Reasons for Return

 
We accept returns for the following reasons:
 
  1. Received wrong item, incorrect color or size
  2. Manufacturing defects, broken hardware, stitching problems
  3. Item damaged during shipping
  4. Item significantly inconsistent with website description
 
Personal dislike / change of mind are allowed for return, but the customer shall bear the return shipping fee.
 

3. Return Process

 
  1. Contact our customer support via email with your order number, photos of the item and return reason.
  2. Wait for our customer service to approve and provide a return authorization (RA) number.
  3. Do not send back items without official approval. Unauthorized returns will not be processed.
  4. Pack the goods securely and ship back with a trackable shipping method.
  5. Send the return tracking number to us for checking.
 

4. Shipping Fee Rules

 
  • If the return is caused by our mistake (wrong item, defect, shipping damage):
     

    We cover return shipping cost or provide full refund.

  • If the return is due to personal reasons:
     

    Customer is responsible for both return shipping fee and original delivery fee.

  • All customs fees, duties or local import taxes are non-refundable.
 

5. Refund Rules

 

5.1 Full Refund

 
We will issue a full refund once we receive and inspect the returned goods in good condition.
 

5.2 Partial Refund

 
If the returned item is damaged, missing accessories or obvious use traces, we only offer partial refund according to the actual condition.
 

5.3 Refund Method

 
Refunds will be issued via your original payment method:
 
  • PayPal / Credit Card / Apple Pay / Google Pay： 3–7 working days
  • Bank Transfer / Cryptocurrency / Cash Wallet： 5–10 working days
     

    The arrival time depends on your bank or payment platform processing speed.

 

6. Damaged or Defective Items

 
Please check your package immediately after receiving.
 

If you receive broken, damaged or defective products:

 
  • Send clear photos or videos to our support within 7 days after delivery.
  • We offer three solutions for your choice:
    1. Free replacement
    2. Partial compensation without returning
    3. Full refund
     
 

7. Order Cancellation

 
  • Orders can be cancelled for full refund before shipment.
  • Once the order has been shipped, cancellation is not available, you need to follow the return process after receiving the package.
  • Unpaid orders will be automatically cancelled within 3 business days.
 

8. Non-Refundable Situation

 
We reserve the right to refuse return & refund in the following cases:
 
  • Over 30-day return period
  • Item worn, damaged artificially or missing original accessories
  • Custom personalized products
  • Illegal malicious return or repeated abnormal complaints
 

9. Contact Us

 
For any return, exchange or refund questions, please contact our support team:http://www.bagswholesaler.com

Website：http://www.bagswholesaler.com